Customer approach, Industrial Trial and Technical Assistance
The sales staff and the technical visit the customer in advance and perform preliminary talks concerning:
- The production process related to the product of potential interest
- Current monitoring procedures
- Detection of current performance levels
- Definition of the objectives of a product-test and timing
- Definition of the potential evidence
- Champion Supply, Technical Data, Safety Data Sheet, product information
- Test Logistics
- Monitoring during the test by Lubritalia and the Customer
- Setting operating parameters
- Tips to the staff for the 'optimal use of the product
- Follow-up phase of delivery: product analysis, reports, etc.
- Defining commercial details
- Sampling of water, pollutants, etc.
These information are aimed both at the correct selection of one of our existing product that the development of a new product "tailor"
Analysis and Monitoring
The analysis of suitability in the laboratory and the monitoring during the industrial application phase, are elements that denote the attention of a company that bases its work on customer satisfaction.